Terms of Use

These terms govern your use of the ledger.rent website and software (the "Service"). The Service is operated by SGF Australia Pty Ltd ("SGF Australia", "we", "us"), trading as ledger.rent. By creating an account or using the Service you agree to these terms.

1. What the Service does

ledger.rent is a record-keeping tool for Australian residential rental property owners. It helps you organise income, expenses, documents, and notes for your registered tax agent. It does not lodge tax returns and does not provide tax, legal, or financial advice.

2. No tax or financial advice

Any guidance, calculator output, classification flag, or summary produced by the Service is general information only. You are responsible for confirming your tax position with a registered tax agent before lodging your return.

3. Your account

You are responsible for keeping your login credentials secure and for the accuracy of the information you enter. You must provide accurate information and keep it up to date.

4. Acceptable use

You must not, and must not permit others to:

• use the Service for any unlawful, fraudulent, or misleading purpose;
• upload malware or attempt to probe, scan, or compromise the Service or its infrastructure;
• scrape, harvest, or reverse engineer any part of the Service;
• infringe the intellectual property, privacy, or other rights of any person;
• resell, sublicense, or redistribute the Service without our written consent.

5. Intellectual property

SGF Australia Pty Ltd retains all right, title, and interest in and to the Service, including the software, documentation, branding, and content we provide. You are granted a limited, non-exclusive, non-transferable right to use the Service in accordance with these terms and your selected plan. You retain ownership of the rental records and content you upload, and grant us a limited licence to host and process that content solely to provide the Service.

6. Payments, subscriptions, and refunds

Paid plans are sold and fulfilled through our reseller. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service enquiries relating to payments and handles returns and refunds. Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Checkout Buyer Terms. See our Refund Policy for details on requesting a refund.

7. Service availability

We aim to keep the Service available and performing well, but we do not warrant that it will be uninterrupted, error-free, or free from security incidents. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

8. Suspension and termination

We may suspend or terminate your access to the Service if you materially breach these terms, fail to pay amounts owing, present a security or fraud risk, or repeatedly or seriously violate our policies. You may stop using and close your account at any time. On termination, you may export your records for a reasonable period before deletion, in line with our Privacy Policy.

9. Limitation of liability

To the maximum extent permitted by law, SGF Australia Pty Ltd is not liable for any indirect, consequential, or special losses, including loss of profits, revenue, data, or goodwill, arising from your use of the Service. Our aggregate liability is capped at the fees you have paid for the Service in the 12 months preceding the event giving rise to the claim. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded.

10. Governing law

These terms are governed by the laws of New South Wales, Australia, and the courts of that jurisdiction have non-exclusive jurisdiction over any disputes.

11. Changes to these terms

We may update these terms from time to time. Material changes will be communicated by email or in-app notice.